The Culture
Ag Leader was born from a passion and determination to transform agriculture forever. In 1992, Ag Leader changed the industry by bringing real-time yield data to farmers’ fingertips. Today, more than 30 years later, Ag Leader has become a global team that provides year-round solutions to help farmers plan, plant, apply, and harvest more efficiently and profitably. We are improving the lives of farmers. We are increasing the efficiency of production agriculture around the world. And we aren’t slowing down. Ready to use your talent to implement change? Join our team of innovators revolutionizing agriculture.
The Opportunity
Join a team of technical experts committed to providing exceptional customer-service. This position will challenge the individual to think critically while being trained on installation, operation and troubleshooting of planter monitors, rate controllers, yield monitors, mapping software, GPS, guidance and steering systems. You will work out of the Technical Support office in Ames, Iowa, collaborating with team members and providing guidance and technical support to customers.
The Right Person Will
Be able to effectively communicate with customers, co-workers and direct Supervisor
Demonstrate ability to accurately and proficiently handle problem-solving situations in a fast-paced environment
Excel in working independently and in a team environment
Have strong organizational skills and ability to maintain attention to detail
Responsibilities
Provide outstanding technical support and customer service for customers via telephone or email
Gain expert knowledge through study, support and training on Ag Leader products
Process orders and document product and customer information
Other duties as assigned
Qualifications and Skills
Engaged in the pursuit of a Bachelor’s degree in Ag Systems Technology or other related Ag or technical field.
Experience using a computer system to perform daily tasks
Ability to follow written and verbal instructions, and effectively communicate any problems encountered in daily work
Background in production agriculture preferred with aptitude for hardware and software technical systems