Location: Des Moines, IA
Job Description
PRIMARY FUNCTION:
The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.
DUTIES AND RESPONSIBILITIES:
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Develop and maintain relationships with customers
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Obtain and upkeep driver and company productivity goals are being met
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Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
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Ability to maintain assigned territory of customers
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Maintain and log pre-booked freight that cannot be immediately assigned
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Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
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Research and resolve customer inquiries and problem
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Effectively communicate with customers, sales, fleet managers, and other internal personnel
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Participate in total quality management and process improvement teams
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Utilize web-based technology to gather and track operation data
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Enter customer data and shipping instructions into a computer database
MINIMUM QUALIFICATIONS/EXPERIENCE:
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Four-year degree, preferably in Transportation and Logistics and/or relevant experience
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Fluent in keyboard proficiency and 10-key
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Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
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Strong customer solicitation skills
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Excellent interpersonal skills
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Ability to function in a fast-paced work environment and tolerate stress
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Ability to write routine reports and correspondence
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: