Location: Des Moines, IA

Job Description

TMC Transportation has an immediate full-time opening for a Specialized

Operations Fleet Manager.

This position will report to Sean Degoey.

PRIMARY FUNCTION:

The primary function for a Specialized Operations Fleet Manager is to utilize coaching and leadership skills to manage drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity, and other established company goals for retaining drivers and achieving an excellent safety record.

DUTIES AND RESPONSIBILITIES:

• Review driver check calls to determine driver location and estimated delivery times.

• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.

• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).

• Call customers to obtain directions information and schedule loading/delivery appointments, as necessary.

• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments.

• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.  

• Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated. 

• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings.

• Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay, equipment, and load assignments.

• Ensure the awareness of and enforce company policies.

• Maintain records pertaining to driver performance and productivity.

• Participate as an active member in Quality/Kaizen teams and attend company meetings, as necessary.

MINIMUM QUALIFICATIONS/EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.

• Fluent in computer applications and keyboard proficiency.

• Ability to function in a fast-paced work environment and tolerate stress.

• Ability to plan and organize, attention to detail, problem-solving skills.

• Excellent interpersonal skills, including good listening skills.

• Possess courteous, yet assertive telephone personality.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

The physical requirements and work environment described are representative of those present while performing the essential functions of this job. 

• Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.

• Must be able to speak and hear clearly in a high volume telephone environment.