Location: Des Moines, IA

Job Description

PRIMARY FUNCTION:

The primary function of a Detention Specialist is to provide communication with drivers, customers, and other employees to maintain and upkeep the movement of freight.

DUTIES AND RESPONSIBILITIES:

• Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue

• Fulfill all customer requirements related to detention

• Assist with departmental tasks as assigned

• Maintain compliance with all company policies and procedures

• Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc)

MINIMUM QUALIFICATIONS/EXPERIENCE:

• High School diploma required, related experience or college a plus

• Ability to function in a fast-paced work environment and tolerate stress

• Excellent interpersonal skills

• Possess a courteous yet assertive telephone personality

• Ability to plan, organize, be attentive to detail, and possess a strong problem-solving skill

• Strong customer service skills

• Ability to use Microsoft Office products efficiently (Word, Excel, Outlook)

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time

• Must be able to speak and hear clearly in a high volume telephone environment