Technical Support Representative

Provide outstanding technical support and customer service for customers via telephone or email
Gain expert knowledge through study, support and training on Ag Leader products
Process orders and document product and customer information
Provide input for continual improvement and development in a team environment
Assist Support Specialists with review of technical documents and presentations
Other duties as assigned

Two-year degree in related Agricultural or technical field or equivalent work experience
Experience using a computer system to perform daily tasks
Understanding of basic electronic, mechanical and hydraulic systems
Ability to follow written and verbal instructions, and effectively communicate any problems encountered in daily work
Background in production agriculture preferred with aptitude for hardware and software technical systems
Previous customer service or in-field support experience preferred