Senior Software Engineer – Observability

Senior Software Engineer – Observability

The Observability team is a newer agile team committed to maintaining a positive, safe, supportive, and result-driven environment. We are disrupting how the entire distributed tracing practice at Workiva is performed and are aligning its implementation closely with the OpenTelemetry specification. Additionally, we work to provide visibility into our deployed infrastructure such as our Kubernetes clusters and AWS resources via event generation and key metric aggregation (such as Prometheus metrics). The team routinely works full-stack and specifically focuses on enabling runtime visibility into complex backend systems written in Java and Golang while also providing libraries necessary to obtain that visibility on the client-side using Dart. Workiva has rallied behind its usage of New Relic for runtime monitoring and data analysis and we work to enable our engineers to use that platform effectively.


Job Summary

If you are looking to work with cutting-edge technologies, want your voice to make a difference, work well with autonomy, and want to have a large impact on Workiva’s technical organization; you may be interested in this role!


The Senior Software Engineer in the Observability team also works closely with product teams to author New Relic Synthetics which provides unbiased, automated, real-time checks which monitor the usability and availability of the Workiva platform. This process is critical to a rapid incident response model in addition to its reporting for internal and external accountability. As Observability engineers, we are responsible for authoring, maintaining, and evangelizing Workiva standard libraries for the use of engineering teams to transact and observe core processes that are critical for serving our customers.


Workiva wants every team and individual to have autonomy and ownership over their team’s deployment, production monitoring, and architecture. We facilitate this by helping individuals grow over time in expertise and with opportunities to lead. Since engineers collaborate with the rest of Workiva’s teams to build a cohesive product, leadership and communication skills lead to growth and opportunity here. Senior Engineers also play the important role of developing and mentoring less experienced engineers.

What You’ll Do

  • Deliver and document team or group level technical solutions
  • Perform Code Reviews within your group’s products, components, and solutions; involve external stakeholders (Ex. Security, Architecture) where appropriate
  • Test software and write automated tests (unit, integration, functional, etc) with Wdesk solutions in mind
  • Debug and troubleshoot components across multiple service and application contexts
  • Engage with support teams in triaging and resolving production issues
  • Estimate (or assist in estimating) work at a team or project level
  • Participate in product discovery activities with customers and stakeholders
  • Establish key metrics to identify problems, suggest solutions, and drive resolution.
  • Mentor other engineers both technically and culturally
  • Communicate complex technical issues to both technical and non-technical audiences
  • May participate in Architecture Guilds related to their taxonomy group
  • May lead interns


May also perform one or more of the following roles at various times:

  • Role: Technical Lead
  • Role: Architect

What You’ll Need

  • Minimum two years related experience, typical five years
  • Demonstrated expertise in programming to include a solid foundation in computer science, with competencies in one or more of: data structures, algorithms, object-oriented software design, and working with cloud-based distributed systems.
  • Demonstrated expertise working in modern programming languages such as Dart, JavaScript, Go, Java, Kotlin, Python, or C#
  • Expertise debugging complex systems or applications
  • Expertise in one or more of the following areas: Mobile computing, relational databases, database design, Google Cloud Platform, Amazon Web Services. Knowledge of HTTP and web protocols are a plus
  • Experience using one or more commercial databases
  • Experience building one or more of unit, integration, functional user acceptance, or contract tests
  • Experience as a technical mentor preferred
  • Experience leading projects or teams preferred
  • Experience working in an agile development environment preferred
  • Experience developing for service oriented architecture is a plus
  • Experience with Docker or other container systems is a plus
  • Experience with active or passive monitoring is a plus
  • Experience in Observability infrastructure (Prometheus, APM agents, Kubernetes) is a plus


  • B.S./M.S. in CS/SE/EE/CE/related field or equivalent experience


Travel Requirements

  • Up to 10% travel


Working Conditions & Physical Requirements:

  • May require after-hours support to resolve critical customer issues
  • Reliable internet access for any period of time working remotely, not in a Workiva office.


How You’ll Be Rewarded

  • Base Pay Range in Colorado: $106,000 – $153,000
  • A discretionary bonus typically paid annually
  • Restricted Stock Units granted at time of hire


The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.


Where You’ll Work

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

  • Customer Success:  Always delight our customers.
  • Trust: Rely on each other.
  • Integrity: Do the right thing, every time.
  • Collaboration: Share resources and work together.
  • Innovation: Keep creating solutions and finding better ways.
  • Inclusion: Support a diverse community where we all belong.
  • Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.


At Workiva, you’ll enjoy:

  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
  • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.

Learn More


Posted on

November 17, 2021