SaaS Operations Engineer – HR/Finance Systems

SaaS Operations Engineer – HR/Finance Systems


Job Summary

The SaaS Operations Engineer’s role is to troubleshoot, monitor, integrate, configure, and administer SaaS applications or platforms. The person in this role participates in the planning and documentation of policies and procedures to ensure system implementation, design, and maintenance is consistent with company goals, industry best practices, and regulatory requirements.

Responsibilities

Monitor and Maintain SaaS Systems:

  • Configure SaaS systems utilizing compliance best practices
  • Perform change management for systems using a defined SDLC
  • Creates and maintains documentation for applications, processes, and procedures
  • Conduct audits on existing systems by running reports and providing analysis
  • Perform incident management and response procedures to ensure all incidents are addressed appropriately
  • Participate in on-call rotation to respond to critical events

Technical Support and Administration:

  • Manage end user accounts, permissions, and access
  • Anticipate, identify, troubleshoot and mitigate/resolve issues as they arise
  • Recommend, schedule, and perform system improvements, upgrades, patches, and re-configurations
  • Integrate and automate SaaS systems to increase value and adoption
  • Transmit data between SaaS systems with automated tooling
  • Implement new SaaS applications
  • Advise business on new and existing SaaS systems

What You’ll Need
Education

  • Associate’s Degree or equivalent combination of education and experience in a related field.

Skills

  • Strong customer service orientation
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Skilled at working within a dynamic, team-oriented, collaborative environment
  • Strong interpersonal and oral communication
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals
  • Ability to present ideas and solutions in user-friendly language
  • Self-motivated and directed
  • Attention to detail
  • Critical thinking

Experience

  • Demonstrated SaaS Administration experience
  • Working technical knowledge of current systems, software, protocols, and standards
  • Demonstrable record of technical configuration, process, and change documentation
  • Technical knowledge of modern SaaS applications in multiple of the following categories, a plus: IAM, IGA, HRIS, ITSM, Communication, Finance/Accounting

Travel Requirement

  • Minimal travel

Working Conditions & Physical Requirements

  • Rotational on-call availability needed to cover support of applications
  • Reliable internet access for any period of time working remotely, not in a Workiva office

How You’ll Be Rewarded:

  • Base Pay Range in Colorado: $93,000 – $119,000
  • A discretionary bonus typically paid annually
  • Restricted Stock Units granted at time of hire

Learn More

Skills

Posted on

December 7, 2021