Ruminant Technical Services Manager

Ruminant Technical Services Manager

Job Description

Our Animal Health Marketing team takes a customer centric perspective using customer feedback and market intelligence data. Using this data, we design, develop and deploy products, platforms, brands and marketing initiatives that ensure we can improve the health and well-being of animals everywhere.

This position is field based with primary responsibilities in (IA, SD, MN) and is responsible for providing technical support to Sales and Marketing for our Company’s Animal Health products specific to the US Cattle business, with a primary focus on the Dairy Industry. Responsibilities include providing technical support for Ruminant products and programs, including response to product inquiries and adverse reports in accordance with internal, FDA, CFIA and USDA regulatory policies.  The position will require developing trial protocols, monitoring and summarizing clinical and marketing support trials specific to Ruminant animal health.  Position will be required to maintain contact with key industry professionals to include academic, veterinary related individuals or groups.  Additional duties will include attending and presenting in prominent industry scientific meetings.

Deliver a high level of technical expertise, service and support to our Company’s Animal Health Division Ruminant sales in North America.  Assure those services are provided within corporate objectives and within budget guidelines.

Technical service includes but is not limited to: involvement in the development of new products, development of vaccination programs and protocol for use of pharmaceuticals, product use directions,  adverse event reporting, dealing with Ruminant health issues in customer’s operations, customer complaints and education on new products from our Company’s Animal Health Division.

Travel will compose at a minimum 50% of incumbent’s time.  Travel responsibilities will be prioritized by value of customer and return of travel investment.

Participate as a scientific speaker on the agenda of key Ruminant industry meetings where needed by communicating non-proprietary company research and representing our Company’s Animal Health Division as a source of highly valuable technical expertise, with a primary focus on the dairy industry.

Assist research and development team with product evaluation, licensing trials and product development for all of our Company’s Animal Health Division products. Perform field trial evaluation of newly license products to offer technical support information for those particular products.

Obtain information regarding customer needs through various channels, networking and customer visits, providing feedback to prioritize research and development needs

Work with the marketing team on key business initiatives to aid in development of technical and marketing brochures for our Company’s Animal Health Division products.

Act as a liaison between prominent researchers in university, government and private settings to supply our Company’s Animal Health Division with a stream of information regarding innovative products and developments within the research world.

Communicate between various Animal Health departments, as needed, to aid in delivery of product to customers, i.e. International Registration, Quality Control, Quality Assurance, Production, etc.

Provide Sales force training as well as guidance on product implementation for external customers.

Education Minimum Requirement:

Must have a Doctor of Veterinary Medicine (D.V.M) degree and (or) PhD in Cattle specific animal science.

Preferred Experience and Skills**:

Must have minimum of 2 years related dairy cattle veterinary and/or animal science experience.

Excellent verbal and written communication skills.

Strong interpersonal skills.

Ability to work in a team environment

Good leadership skills

Ability to digest extremely technical information and present it in understandable terms to lay people.

Preferred Experience and Skills:

Field experience in dairy cattle production and/or ruminant medicine preferred

If the successful candidate is a DVM and a license in at least one state is preferred but not required

Fluent in English and Spanish

Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society and our planet. We offer one of our industry’s most innovative portfolio of products, services and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.

Who we are …

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.





In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.


US and Puerto Rico Residents Only:

If you need an accommodation for the application process please email us at
For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

OFCCP Pay Transparency Rule

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation: Domestic

VISA Sponsorship: Yes

Travel Requirements: 50%

Flexible Work Arrangements: Not Specified

Shift: Not Indicated

Valid Driving License: Yes

Hazardous Material(s): n/a

Number of Openings: 1

Requisition ID: R78661

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Posted on

November 19, 2020