Manage repair status email and phone inboxes, this will require close communication with dealers and end users in order to relay repair estimates, status updates, and other technical information between end users and repair technicians.
Process outbound repair shipping via multiple couriers to both North America and international customers.
Initial processing of RMAs. Inspection, verification and receipt of all returned merchandise. Matching and entering of items into ERP system. Evaluate initial product condition and work with technical support to determine reason for return.
Epicor repair data entry, includes issuing parts and labor to repair jobs and assist in determining warranty status.
Work with repair department, technical support and accounting to determine credit amounts on returns.
Routing and delivery of items to proper departments.
Processing of OEM RMA systems.
Assist repair department with RMA processing, vendor returns, material requisitions and other activities.
Qualifications and Skills
High school Diploma or equivalent
Strong verbal communication skills for both external customers as well as interdepartmental communications
Proficiency in Microsoft Office and Epicor
Detail-oriented with a desire to keep accurate records
Strong organizational skills
Ability to maintain a professional manner when under pressure