Job Description
Location: Ames, Iowa
Shift: Mon – Fri 8am to 5pm
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer II, you will be responsible for:
- You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation (primarily Dimension and Vista Chemistry products) at customer sites with minimal supervision.
- You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
- You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
- You have experience in testing, repairing and maintaining capital medical equipment
- You have strong customer service and communication skills
- You are proficient in the use of tools and service test equipment
- You have experience in testing, repairing and maintaining capital medical equipment
Required skills to have for the success of this role
· Minimum high school diploma; technical Associates Degree or equivalent preferred.
· Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
· 5+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.