Delivery Manager

Delivery Manager

Job Summary

  • The Delivery Manager is a servant leader who takes pride in organizing, collaborating, and communicating with internal stakeholders to ensure the success of team objectives and goals. This position is instrumental in keeping the team moving projects forward by using agile and lean principles. While the Delivery Manager has no direct reports, their authority is granted by the team to be the responsible party to remove impediments that may limit progress. The Delivery Manager uses their ability to communicate, coach, and inspire to optimize team performance.

What You’ll Do
Servant Leader and Team Facilitator: Serves the team by doing anything possible to keep the team performing at its highest level

  • Acts as a servant leader by ensuring the team’s highest priorities needs are being served
  • Coaches, motivates, and encourages the team towards the completion of projects
  • Facilitates and maintains agile process and understands the methodology, serving as a subject matter expert on agile processes
  • Instills a sense of urgency among team members and the organization to deliver valuable software to the customer
  • Anticipates and understands team needs and recognizes potential problems
  • Helps keep the team organized by assisting in the maintenance of the product backlog
  • Facilitates meetings so that they are valuable to team members
  • Ensures open communication within the team and from the team, eliciting transparency and cross-team coordination

Impediment Resolution: Recognizes red flags and removes any impediments that teams may encounter to ensure the success of team objectives and goals

  • Participates in the product discovery process as a facilitator so impediments can be recognized and removed
  • Collaborates with Accounting, Product Development, Quality Assurance, User Experience, and other internal teams to ensure impediments are addressed in an efficient manner
  • Escalates issues as necessary to the appropriate parties

Communication to Stakeholders: Takes the initiative to communicate with internal product stakeholders to optimize team performance

  • Liaises between technical and non-technical teams to acquire data, understand, facilitate, report, and teach information to all parties involved
  • Understands the level of communication needed to support both platform and application teams
  • Innovates and challenges processes to improve team and organizational efficiency and effectiveness
  • Inspires team members and cross-functional teams to use data for decision-making
  • Understands project health and reports project status to management and stakeholders as needed
  • Builds relationships outside of team to drive communication and collaboration

What You’ll Need

  • Ability to practice servant leadership
  • Excellent interpersonal and communication skills including written, verbal, and listening
  • Strong facilitation skills
  • Exceptional organizational and time management skills
  • Ability to adapt to changing priorities in a fast-paced environment
  • Ability to influence others in a assertive yet positive manner
  • Ability of identify areas of risk
  • Desire to continuously improve and enhance individual and team knowledge
  • Conflict resolution and team management
  • Ability to lead others towards self-management
  • Attitude of transparency


  • At least one year of hands-on leadership on a software development team
  • Experience with Agile approaches and techniques
  • Proven history of excellent communication and mentoring skills
  • Experience working with a geographically distributed team


  • Bachelor’s degree in any relevant area is preferred

Travel Requirement

  • Minimal Travel

Working Conditions & Physical Requirements

  • Reliable internet access for any period of time working remotely, not in a Workiva office.

Posted on

April 28, 2021