Prairie Pella Inc. an innovative, dynamic, growing company is now looking for a Service Manager in Des Moines Iowa.   Be a part of a winning team that emphasizes professional growth and development

We offer:
  • Competitive compensation
  • Medical, dental 401k
  • Training
  • Smart phone
Job Responsibilities:
  • Provide financial and performance reports to upper management as required
  • Manage staff, preparing work schedules, provide training
  • Provide training as required to other departments in the company as it relates to service department process or product information
  • Establish and implement department policies, goals, objectives and procedures
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Supervisor the negotiation of a satisfactory resolution to all customer service complaints and serve as an immediate resource for most difficult product failure issues
  • Insure that all service personnel have a high-level of diagnostic proficiency in order to troubleshoot and fix customer problems correctly the first time
  • Must be able to deal with customer effectively in all methods of communication – face to face, telephone and/or correspondence
  • Responsible for the management of all warranty and goodwill work done by the service department – making sure the proper credits have been applied for and pre-approval received if needed
  • Be able to utilize, supervise and ensure proper usage of various service related applications and have a working knowledge of other systems used within the company
  • Maintain a current and historical product information library in electronic, either web based or hard copy form and make the information available to all employees
  • Maintain the service vehicles and their equipment
  • Conduct performance reviews on department employees and recommend wage increase
  • Conduct monthly service meetings and do ride-alongs two times a year
  • Provide a level of customer service required to maintain “very satisfied” customers within financial guidelines provide by upper management
Qualifications:
   Education
           Bachelor’s Degree (four-year college or university)
   Experience
           Three to seven years related experience

 

Prairie Pella, Inc in Des Moines Iowa is an independently owned Pella branch. Prairie Pella, Inc. has been in business since 1925.   Our company was the first distributor of Pella Products under the Pella direct sales network. During that time-period of 93 years, Prairie Pella, Inc. has only had 4 different owners.
Prairie Pella, Inc. sells, delivers, and services all Pella products in our territory, which extends over 2/3 of Iowa, and into Western Illinois.  We operate 5 showrooms in Des Moines, Carroll, Pella, and Davenport, Iowa, and Peoria, Illinois.  Our company employs over 80 employees throughout Iowa and Illinois.
Pella Corporation, is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications.  Founded in 1925, Pella is a family-owned and professionally managed privately-held company, known for its history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction.  The company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship.
Apply today to learn about your future as a team member of Pella Windows and Doors!